WordPress Care Plans & Support | AB Web Agency

WordPress Experts

5.0 Google rated

Award-winning web agency

WordPress is powerful. It's also unforgiving if you don't know what you're doing.

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A website that's someone else's problem to worry about

We've heard every WordPress horror story. We're here so you don't add to the list

Most of our WordPress clients have a story. A plugin update that brought the whole site down. A change they made themselves that couldn’t be undone. A security issue they didn’t know about until it was too late. A form that stopped sending enquiries. A website that slowly became slower, messier and harder to trust.

Our care plans mean that’s our problem now. We look after the hosting, updates, backups, security, monitoring, fixes and improvements, so you can get on with running your business.

Three tiers | Premium Hosting included

Choose the level of care that fits your website

No minimum contract. Upgrade, downgrade or cancel with one month's notice.

Protect

£195/month

Turbo hosting included

For businesses that want their website properly protected, maintained and looked after by people who know what they're doing.

What’s included:

  • Premium UK-based hosting with edge caching and CDN
  • Daily backups
  • Security and malware monitoring
  • Uptime monitoring - we know before you do
  • WordPress, theme and plugin updates
  • Monthly website health report
  • Direct email support for advice and guidance
  • Questions answered within 1-2 working days
  • Small fixes and content updates by email, subject to fair usage
  • Standard turnaround: 3-5 working days

This plan is ideal if your site is stable, you don’t have a lot of ongoing work, and you want the reassurance that someone experienced is keeping an eye on it.

 

Scale

£1200/month

Turbo hosting included

For high-growth businesses where the website is a serious commercial asset

Includes everything in Grow, plus:

  • Priority scheduling
  • Monthly update from Angela
  • Security and malware monitoring
  • Senior oversight from Angela
  • Proactive monthly recommendations
  • Faster turnaround on priority work
  • Quick updates: usually same or next working day
  • Larger requests: usually 2-3 working days
  • Standard landing pages: usually 3-5 working days

This plan is ideal if your website is central to how your business wins enquiries, supports customers or drives revenue, and you want faster support, senior input and more capacity each month.

Standalone Hosting

£300/year

Not ready for a care plan yet? You can host your site with us and upgrade whenever the time is right.

Includes:

  • Green, UK-based WordPress hosting

  • 1 Staging Site

  • SSL certificate

  • Daily malware scans

  • Unlimited bandwidth**

  • CDN

  • Daily onsite backups

  • Unlimited webspace**

  • Server-side caching

**Although we offer unlimited webspace and bandwidth, we cannot guarantee that your website performance will degrade as it gets larger and you may have to consider a more expensive package.

Not built by us? No problem at all. Before we take the site on, we run a one-off migration and health check from £350 to make sure everything is in good shape and there are no nasty surprises hiding in the background.

Already hosting with us and thinking about a care plan? We’ll factor in your remaining term so you’re never paying twice. Just get in touch.

How unlimited requests work

We want to be transparent… unlimited requests does not mean everything happens at once.

It means you can send us as many website requests as you need, and we’ll work through them properly in priority order.

On Grow, we work on one active request at a time. On Scale, we can work on up to two active requests at a time where appropriate.

Most requests are included, whatever they involve, as long as they fit within your existing setup and can be completed within a reasonable working timeframe.

  • Larger or more complex work is scoped separately before we start. This includes:

    • Anything that needs custom development beyond your existing setup

    • Complex integrations

    • New automation workflows

    • Full sales funnel builds

    • Bespoke landing pages requiring new design

    • Copywriting from scratch

    • New template systems

    • Major redesign work

    • Major functionality integration (eg membership, LMS or ecommerce)

    • Urgent or out-of-hours work

FAQs

Yes. Our monitoring alerts us quickly, and where something is small and safe to fix, we’ll often deal with it before flagging it to you. If it needs a bigger decision, we’ll explain what’s happened and what we recommend.

Small fixes and content updates that take under 15 minutes each. If requests become frequent or regular, we’ll be in touch to talk about whether Grow might be a better fit.

On Grow and Scale, standard landing pages are included where they use your existing Shopify theme, sections and design system. If a landing page needs bespoke design, new functionality, copywriting from scratch, complex integrations or custom development, we’ll scope it separately before we start.

It means we focus on one agreed request before moving to the next. You can send us multiple requests, and we’ll help you prioritise them, but we won’t try to do everything at once. This keeps work controlled, clear and properly finished.

We’ll always tell you before we start. If a request fits within a reasonable working timeframe, it’s included, whatever it involves, even a new feature. If it’s bigger than that, we’ll scope it separately so it doesn’t hold up your other work.

Not at all. We’ll factor in your remaining hosting term so there’s no overlap.

Most updates run smoothly and are covered by your care plan. If an update creates a bigger conflict, we’ll investigate, explain what’s involved and let you know whether it’s covered or needs to be scoped separately.

Grow and Scale cover small refinements to existing automations, forms, CRM connections or AI chat tools we already support. New automations, new integrations and larger systems work are scoped separately.

No. Grow and Scale cover technical SEO health within your existing site, broken links, missing alt tags, page speed, basic schema. Keyword research, content strategy and link building sit outside care plans and are scoped separately.

Yes. Give us one month’s notice and we’ll switch you over.

Plans run monthly on a rolling basis with one month’s notice.

Not sure which plan is right?

Let’s work it out together.

Book a call and we’ll talk through where your website is now, what you need from us, and which plan makes the most sense.